# Billing & subscription

Billing lives in **Firm settings → the Plan / Subscription section**.

### Plans & trials

If the firm has no plan yet, the user picks one — "Every plan includes a 14-day free trial."
Plans are **seat-based**. An active plan shows its name, price, billing period, days remaining,
and trial progress if applicable. A **billing portal** button opens the external portal to manage
payment method and invoices. A canceled plan keeps access until the period ends.

### Usage

The subscription section shows usage against limits for the current period — **AI tokens**,
**video analysis minutes**, and **file storage** — with progress bars and warnings as limits
approach, plus any on-demand overage.

### What happens without an active subscription

- **Workspace lock** — the firm is sent to a full-screen **"Your workspace is locked"** screen:
  cases, files, and the assistant are unavailable until a plan is reactivated. Plan options and a
  sign-out link are shown.
- **Assistant gate** — trying to chat shows a **"Subscribe to use the assistant"** card with a
  link to start a plan.

If a user reports being locked out of a whole workspace, check the firm's subscription first —
an inactive/expired/canceled plan is the usual cause, and reactivating it restores access.