Terms of Service

Last updated: July 8, 2026

Albatross is a product of Raccoon Labs, LLC. These Terms of Service (the “Terms”) are a binding agreement between you and Raccoon Labs, LLC (“Raccoon Labs,” “we,” “us”) governing your access to and use of the Albatross website, applications, and services (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who may use the Service

The Service is built for licensed attorneys and the legal professionals who work with them. You must be at least 18 years old and able to form a binding contract. By using the Service in a professional capacity, you represent that you are authorized to do so and that your use complies with all rules of professional conduct and bar regulations that apply to you. You are responsible for activity under your account and for keeping your credentials secure.

2. The Service

Albatross is an AI workspace for criminal defense — it helps you organize case files, search and analyze evidence, draft documents, and locate authority. Legal citations surfaced by the Service are drawn from public sources, including the Free Law Project, and link to their source so you can verify them. We may add, change, or remove features over time.

3. Firm workspaces and members

The Service is organized into firm workspaces. The person who creates a workspace, and the administrators they designate, control membership, roles, and access to the data within it. If you join a workspace created by your firm or organization, that organization administers your account and may access, manage, or remove your access and the content you contribute. You are responsible for ensuring you have authority to invite members and to share data within a workspace.

4. Acceptable use

You agree not to:

  • use the Service for any unlawful purpose or in violation of these Terms;
  • upload content you do not have the right to upload, or that infringes the rights of others;
  • attempt to access another organization's data, or probe, scan, or breach security;
  • reverse engineer, scrape, or resell the Service, or use it to build a competing product;
  • misuse the Service in a way that burdens our systems or degrades it for others; or
  • rely on the Service's output as legal advice or as a substitute for your own professional judgment.

5. AI output is not legal advice

The Service uses artificial intelligence to generate text, summaries, drafts, and suggestions. This output may be inaccurate, incomplete, or unsuitable for your matter, and it does not constitute legal advice or create an attorney–client relationship. You are the lawyer: you must independently review, verify, and exercise professional judgment over everything the Service produces before relying on or filing it. This section supplements the AI Assistant Disclaimer.

6. Your content

You retain all rights to the case files, documents, and other material you submit to the Service (“Your Content”). You grant us a limited license to host, process, and transmit Your Content solely to operate and provide the Service to you — for example, to index, search, and analyze your files at your direction. We do not use Your Content to train third-party foundation models. Our handling of Your Content is described in our Privacy Policy. You are responsible for the legality of Your Content and for any privileged or confidential information you choose to upload.

7. Plans, billing, and trials

Paid plans are billed per seat through our payment processor on the cycle shown at checkout. Some features, including AI usage and video analysis, are metered and billed based on consumption beyond your plan's monthly allowance. Free trials, if offered, convert to a paid subscription unless cancelled before the trial ends. Fees are non-refundable except where required by law. We may change pricing on prospective notice; changes take effect at your next renewal.

8. Intellectual property

The Service, including its software, design, and content (other than Your Content and third-party materials), is owned by Raccoon Labs and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms. All rights not expressly granted are reserved.

9. Third-party services

The Service relies on third-party providers to function — including cloud infrastructure and storage, AI model routing restricted to zero-data-retention endpoints (OpenRouter), speech-to-text for voice dictation (Amazon Transcribe), media analysis (Amazon Bedrock), search indexing (Pinecone), payment processing (Polar), and email delivery (Resend). When you use these features, the relevant content is processed by those providers, and your use may be subject to their terms. Which providers we use and how they handle your data is described in our Privacy Policy. We may also link to or surface third-party content, such as public court opinions; we are not responsible for third-party services or content.

10. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that its output will be accurate or complete.

11. Limitation of liability

To the fullest extent permitted by law, Raccoon Labs and its providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or any sanction or adverse outcome arising from your use of, or reliance on, the Service or its output. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the claim arose.

12. Indemnification

You agree to indemnify and hold harmless Raccoon Labs from any claims, damages, and expenses arising out of Your Content, your use of the Service, or your violation of these Terms or of any law or third-party right.

13. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access if you breach these Terms or to protect the Service or its users. On termination, your right to use the Service ends; sections that by their nature should survive will survive.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms? Contact us at hello@albatross.legal.