Notifications are email-based, controlled at two levels.
Personal preferences (Settings → Notifications)
- Email notifications master toggle.
- Delivery: Immediate, Daily digest, or Weekly digest.
- Notify self on items I own (off by default) — get notified about your own actions.
- Per-event toggles, grouped by category (Cases, Documents, Files, Calendar, Members & access, Settings, Billing, System). Each can be On, Off, or follow the firm default ("Following firm default").
Firm rules (Firm settings → Notifications, admin only)
Admins decide who gets notified for each event by adding recipient chips: Everyone, a role, or a specific member. "Apply recommended" sets sensible defaults (notify everyone for deadlines, new cases, and case changes). Individuals can still override any event in their personal settings.